Customer service – Bridging the gap

The business sector is a vast sector which some people rush into with or without a second thought. Even though competitions flood businesses across the globe, there are a few tips to grow your business.

Business communication strategy is an important tip to consider. A better customer or client communication is a fast way to grow a business. Speaking from my recent experience of visiting a bank, the customer service was poor scornfully responding to my enquiry. I was completely demoralised and start contemplating if I should continue my business relation with the bank.

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More so, the usefulness of patience in attending to customers is quite noble. Irrespective of the nature of the job and some circumstances surrounding the day’s job, patience is highly essential when attending to customers.

Though some customers or client are ill-mannered, the customer service will play a big role to ameliorate any sort of ugly scene created in the business premises. These ill-behaved customers in most cases are rude to the customer service personnel and even attack other customers waiting to be served and treat them with disdain. Patience and strategic communication method could help conciliate any ugly scenario of such created.

Most times, the security is alarmed to either help curtail the ugly scenario created by agitating customers or escort them out of the vicinity until they are calm enough to return.

However, depending on the approach of the security officers towards the situation, a rift between the customers might ensue which might lead to the publicity stunt of the business regardless of its reputation gained over the years.

Business moguls go by the adage “customers are always right’’. Without much ado, customers should be cherished and treated with kindly regardless of their shortcomings to promote good feedback in return. Politeness is key when addressing customers.

Furthermore, customers refer more customers to companies thereby should be worthy of receiving satisfactory services from the business. For instance, in a bank, the customers who have a complaint and submits them before the customer care unit has a full right in getting attended to promptly because without the customer the business is nothing. Hence the workers have no job let alone a profit or salary.

Until business workers begin to see the customers from a different and a more cherished perspective, the business cannot grow. Satisfaction comes when there is intensive care.

In the competitive business world, once a customer is ill-treated, such person has the right to go to a better place for business dealings; this is at the expense of the former business enterprise. Loss of numerous customers automatically leads to a decline in funds and loss of resources. It is possible to ascertain the future of a company with ill-mannered attendants; there is no future for such. Bridge the gap.

By Precious Udoh

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