Do you have a boss who screams that he has lost trust in you? If yes, then beware and get up on all of your guards at once.
Is the boss trying to hide personal hatred, dislike, jealousy and ill-will behind this word; ‘trust’? In 99 and more cases out of 100, this would be the case. Trust is a big word and simply evades definition.
It is challenging to measure, compare and base decisions on, as well. This may be the reason that even most free-market organizations, which are liberal in every sense of the word, stay shy of in building, developing and maintaining trust. However, the breach of trust can be identified rather quickly, and it has a huge organizational mishap as a witness.
Embezzlement of funds, misrepresentation of facts, accounting frauds, and trading book misdemeanours, are some of the examples where loss of trust can be the outcome.
The main actors in such huge loss events may lose trust and find it difficult to get hired again. This is accepted and practised a hell of a lot. The measure of trust here would be the quantum of loss suffered. Take trading book example where inability to prevent loss limits frequently can be considered breach of trust but then quantum of trust is still not measurable and you can be confounded when the loser trader churns up a large profit in another deal.
Now, then come to the case of routine jobs. You have delayed a few and maybe not delivered others. Your colleagues have done likewise. The jobs are small value additions to the organization” daily staple of jobs. If such jobs are delayed, then they can be done, and if not delivered, then they can be delivered sooner than later.
The boss would be unable to measure even the monetary loss or explain any other tangible loss like reputational and other loss, yet he insists that ‘trust is lost’. If the job requires inputs from third parties external to the organization, then the concept of trust becomes far more daunting.
But the boss marks you and shrills that he or she has lost trust in you then you could be sure that the boss is hiding personal differences of some kind with you. Either he is trying to justify a denial of assignment to you, or he is trying to favour others over you as you compete for a current position.
This is the reason that maintaining, augmenting or recovering ‘trust’ is hardly ever built-in job responsibilities/job descriptions the world over. An exception is some fiduciary cum financial jobs like treasury functions where ‘trust’ may be taken as equivalent to loss of money in embezzlement, theft, fraud.
In such cases, even a small value loss of money may be considered a breach of trust. But even in such cases, the boss cannot quantify the quantum of trust lost- small, medium or high.
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